mn77 Privacy Policy — How We Handle Your Data

Your Privacy at a Glance

A summary of mn77's key data practices before you read the full policy below

2. How We Use Your Information

mn77 uses personal data collected from players strictly for the purposes described in this Policy. We do not use your data for purposes that are incompatible with those stated below, and we will inform you if we intend to use your data for a materially different purpose. The specific purposes for which we process your personal data are as follows.

• Account management: to create, maintain, and administer your mn77 account, process your registration, verify your identity, and manage your account settings and preferences throughout the lifetime of your account.
• Service delivery: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, USDT, BTC, and other supported payment methods; to display your game history and account balance; to credit bonuses and winnings to your account; and to provide all other platform services you have requested.
• Fraud prevention and security: to monitor account activity for signs of unauthorised access, bonus abuse, collusion, money laundering, or other prohibited conduct; to enforce our Terms and Conditions; and to protect the security and integrity of the mn77 platform and its player community.
• Regulatory compliance: to fulfil our obligations under applicable anti-money laundering (AML) and Know Your Customer (KYC) requirements, including verifying player identity, screening against sanctions lists, and retaining transaction records for the legally required retention periods.
• Responsible gaming: to operate deposit limit tools, session time reminders, and self-exclusion features; to identify patterns of play that may indicate problematic gambling behaviour; and to send responsible gaming communications where required by our Responsible Gaming Policy.
• Platform improvement: to analyse aggregate, anonymised usage data in order to improve the mn77 platform, fix technical issues, optimise game loading performance on Bangladesh mobile networks, and develop new features that serve our player community better.

4. Sharing Your Personal Data

mn77 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment service providers: when you make a deposit or request a withdrawal, the necessary transaction data (such as your registered mobile number for bKash/Nagad, or your USDT wallet address) is shared with the relevant payment partner to complete the transaction. These partners process your payment data under their own privacy terms and security standards.
• Game content providers: game studios such as Pragmatic Play, Evolution Gaming, Ezugi, Spribe, and Microgaming may receive a pseudonymous player identifier and session data (such as bet amounts and game results) to power their real-time game streams. These providers do not receive your name, contact details, or payment information.
• Regulatory and law enforcement authorities: mn77 may disclose personal data to government agencies, financial intelligence units, or law enforcement bodies where required to do so by applicable law, court order, or regulatory direction. mn77 will comply with such requirements while endeavouring to notify the affected player where legally permissible.
• Technology and infrastructure providers: mn77 may use third-party cloud hosting, database, or cybersecurity service providers who process data on our behalf as data processors under binding contracts that require them to apply equivalent data protection standards to our own.

6. Data Retention

mn77 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply: account data and transaction records are retained for a minimum of five years following account closure to satisfy anti-money laundering record-keeping requirements; KYC identity documents are retained for the legally required period following the end of the business relationship; device and technical logs are retained for up to 12 months for security and fraud investigation purposes.

When retention periods expire, mn77 will securely delete or anonymise the relevant personal data so that it can no longer be linked to any identifiable individual. Where data cannot be immediately deleted due to backup cycles or technical constraints, mn77 will isolate it from further processing until deletion is possible.

8. Your Data Rights

As a player on the mn77 platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact mn77 using the support email address shown in the footer. We will respond to all valid requests within a reasonable timeframe and at no charge, unless a request is manifestly unfounded, repetitive, or excessive, in which case we reserve the right to charge a reasonable administrative fee or decline the request with written explanation.

• Right of access: you may request a copy of the personal data mn77 holds about you, together with information about how it is being processed. We will provide this in a commonly used electronic format.
• Right to rectification: if any personal data mn77 holds about you is inaccurate or incomplete, you may request that it be corrected or completed. Where the inaccuracy relates to data that affects your account (such as your registered name or date of birth), additional verification may be required before the correction is made.
• Right to erasure: in certain circumstances, you may request that mn77 delete your personal data. This right is subject to mn77's legal obligations to retain data for AML, KYC, and regulatory purposes — we cannot erase data we are legally required to keep, but we will delete all data that falls outside mandatory retention categories upon request and account closure.
• Right to restriction of processing: you may request that mn77 restrict the processing of your personal data in certain circumstances, for example while a rectification request is being assessed, or where you have objected to processing based on legitimate interests pending our assessment of that objection.
• Right to data portability: where processing is based on your consent or on a contract and is carried out by automated means, you may request that mn77 provide your personal data in a structured, machine-readable format so that you can transfer it to another service provider.

mn77 will not discriminate against any player for exercising their data rights. If you believe mn77 has not handled your personal data in accordance with this Policy, you are entitled to raise a complaint with mn77's support team as a first step. mn77 takes all privacy complaints seriously and will investigate and respond promptly.

10. Changes to This Policy and Contact

mn77 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform services. When a material change is made, mn77 will post a notice on the platform and update the "Last Updated" date at the top of this page. Your continued use of the mn77 platform after the effective date of any revised Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically to stay informed about how mn77 protects your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way mn77 handles your personal data, please contact our support team using the email address displayed in the footer of this website. All privacy-related inquiries are treated with strict confidentiality and handled by mn77's compliance team. We aim to acknowledge all privacy inquiries within 2 business days and provide a full response within 5 business days of receipt.